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KANA Acquires Ciboodle
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 From:
GuestUser
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On July 10, 2012 -- KANA announced it has acquired the process-based contact center provider Ciboodle from the Sword Group.
Together the two companies create a formidable independent provider of customer service solutions, with $5 billion+ market opportunity for customer experience management, and overall customer relationship management (CRM) space.
The Ciboodle acquisition adds new complementary products
Business process
Case management
Social CRM communities on the web
KANA is a new global customer service leader.
KANA has built a strong reputation providing
-email response management
-knowledge management
-web self-service
Live chat
The combination of these two companies will bring increased dominance in a wide array of markets
-Retail
-Communications
-Financial services
-Utilities
-Government
Under the KANA name, now, a global leader in customer service solutions delivered on-premise or in the cloud.
Sword Ciboodle delivers modular CRM software to contact centers worldwide for advanced customer engagement across multiple social channels.
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