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Job Description
Urgent Hiring || Salesforce Field Service Solutions Architect || Location: San Jose,CA (Onsite)
Job Title: Salesforce Field Service Solutions Architect
Location: San Jose, CA (Onsite)
Job Type: Contract/W2
▪ Hands-on experience with Flows and process automations
• Develop and debug flow automations
• Hand on configuration experience
• Great understanding of field service data model and master data setup activities
▪ Test Script Creation & Execution:
• Develop comprehensive test scripts based on functional specifications and business requirements.
• Conduct detailed testing (SIT, UAT) to validate system functionality, performance, and user experience.
• Collaborate with stakeholders to ensure all scenarios, including edge cases, are tested and documented thoroughly.
• Execute test cases across different environments and track defects, working with the development team to resolve issues.
▪ Field Service Concepts & Quick Learning:
• Demonstrate a rapid learning ability to understand business needs related to field service operations, including scheduling, dispatch, work order management, asset management, and mobile functionality.
• Apply field service best practices and concepts to ensure that the Salesforce Field Service Cloud, ServiceMax (Asset 360), and related applications are effectively tested to meet operational objectives.
• Quickly adapt to new business requirements and project needs, contributing to testing efforts from day one.
▪ Collaboration & Testing Support:
• Work closely with business stakeholders, developers, and other team members to ensure the successful testing and validation of new features, updates, and integrations.
• Provide feedback to development teams on potential system improvements based on testing results and user feedback.
• Ensure that all testing activities are completed within project timelines and meet the required quality standards.
▪ Issue Tracking & Defect Management:
• Track and manage defects identified during testing, providing clear documentation of issues, including steps to reproduce and impact analysis.
• Collaborate with development and technical teams to resolve defects in a timely manner.
• Conduct regression testing as needed to ensure that new system changes do not impact existing functionality.
▪ Quality Assurance & Continuous Improvement:
• Continuously evaluate testing processes and tools, proposing improvements to enhance efficiency and test coverage.
• Ensure that testing aligns with business requirements and field service processes.
• Document and report on testing progress, including defect status and test results, to project stakeholders.
▪ Training & Knowledge Transfer:
• Participate in user training sessions to understand real-world applications and gather additional insights for testing purposes.
• Share knowledge and best practices related to testing strategies and tools with team members and stakeholders.
Qualifications:
▪ Experience:
• 12+ years of experience in a Business Analyst role, with a focus on testing Salesforce Field Service Cloud, ServiceMax (Asset 360), or related Salesforce applications.
• Hands-on experience in configuration of flows, Lightning record pages, object data model etc..creating test scripts, performing system integration testing (SIT), and user acceptance testing (UAT).
• Experience with Salesforce Field Service concepts, including asset management, work orders, scheduling, dispatching, and mobile workforce management.
• Familiarity with ServiceMax (Asset 360) and its integration with Salesforce is highly desirable.
Skills:
• Strong understanding of Salesforce Field Service Cloud and ServiceMax (Asset 360) features and functionality.
• Ability to quickly learn business requirements and apply field service concepts to testing and validation.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication skills, with the ability to articulate test results and issues to both technical and non-technical stakeholders.
• Experience with Agile/Scrum methodologies is a plus.
▪ Certifications:
• Salesforce Certified Field Service Consultant (preferred).
• Salesforce Administrator or Salesforce Service Cloud certifications are a plus.
• ServiceMax (Asset 360) certifications are highly desirable.
