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Job Description
Quick candidate screen:
Workplace Type: On-site
Minimum Experience: 5 years
Required Certification: Genesys Cloud CX certifications (Architect
Location Requirement: Columbus, Ohio (Onsite)
Location: Columbus, Ohio (Onsite)
Employment Type: Contract to Perm
▪ Job Description:
We are seeking an experienced Development Manager to lead a team of 5+ software developers in delivering solutions within an Agile environment. This role is responsible for coaching and guiding developers, establishing and enforcing best practices, facilitating peer code reviews, and ensuring the team consistently meets sprint and release commitments. The ideal candidate will have leadership experience and hands-on expertise with Genesys Cloud CX, specifically around IVA development, configuration, and flow/botflow management.
▪ Key Responsibilities
Manage, mentor, and coach a team of 5+ developers, fostering a collaborative and growth-oriented environment.
Define, implement, and continuously improve development best practices, coding standards, and documentation guidelines.
Facilitate structured peer code reviews to ensure consistency, maintainability, and quality.
Collaborate with Product Owners, Scrum Masters, and cross-functional teams to ensure clear requirements and achievable sprint goals.
Ensure the development team meets Agile timelines, commitments, and quality expectations.
Ensure redundancy within the team so that critical systems and functions are not dependent on single individuals.
Lead and support initiatives involving Genesys Cloud CX, with a focus on IVA (Intelligent Virtual Agent) development.
Oversee the configuration, optimization, and maintenance of flows, botflows, and customer experience automations.
Partner with architects and business stakeholders to design scalable, customer-centric voice and digital interaction solutions.
▪ Required Qualifications
5+ years of experience in software development, with at least 2+ years in a leadership or management role.
Proven experience coaching and managing development teams in an Agile environment.
Understanding of SDLC, best practices, peer review processes, and modern development methodologies.
Experience with Genesys Cloud CX—particularly IVA flow and botflow development.
Instructions
Genesys Cloud CX certifications (Architect, Developer, or related).
Experience with network, telephony, and firewall systems, including troubleshooting, configuration, and cross-team coordination.
Background in cloud-based development, CI/CD, or DevOps practices.
Familiar with API use, development and management.
Interview times set (optional)
Prasanna | Sr. Technical Recruiter
Phone:
972-525-1442 x EXT : | 227
Email:
prasanna.s@saxonglobal.com
