Job Description
Remote in PST hours
6+ Months
The resource has strong experience across contact center platforms, Salesforce integration, and enterprise security/network requirements.
This cannot be a PM-led effort with junior engineering support rather Im seeking experienced, hands-on technical leadership.
JD: A senior resource accountable for end-to-end technical activation, including:
Connectivity (VDI, SSO, network readiness).
System access across CXone, Salesforce, and Azure environments.
Integration validation (CTI, APIs, data flows).
Identification and resolution of cross-system dependencies.
Ownership of technical readiness sign-off prior to go-live.
▪ Key Deliverables Expected:
Technical onboarding plan (connectivity, access, integrations).
End-to-end readiness validation (including call simulations and CRM/CTI testing).
Clear technical go-live certification with defined pass/fail criteria.
Updated documented, repeatable onboarding framework (the playbook) for future BPO activations.
Given the complexity of our environment, it is critical that the resource has strong experience across contact center platforms, Salesforce integration, and enterprise security/network requirements. This cannot be a PM-led effort with junior engineering support rather Im seeking experienced, hands-on technical leadership.
