Job Description
Client: SC Department of Administration, Division of Technology
Work Arrangement: On-site / Business Casual
Duration: [Insert Duration, e.g., 12+ Months / Long-term Contract]
The Crux of the Role
As a Salesforce Administrator, you will serve as the pivotal lead for the daily maintenance, enhancement, and integration of the departments Salesforce instance. Your mission is to ensure seamless system connectivity across a complex ecosystem involving AWS Connect, ServiceNow, and Azure AD, while managing user security and promoting code updates across sandbox environments.
Key Responsibilities
User & Security Management: Handle profiles, permission sets, and SSO via Azure AD.
Environment Strategy: Manage sandboxes and collaborate with developers to promote code modifications.
Workflow Monitoring: Proactively troubleshoot automation and workflow queues.
External Integrations: Maintain interoperability between Salesforce and AWS Connect/ServiceNow.
Required Skills & Experience
Salesforce Certified Administrator (Active certification required).
5+ years of experience as a Salesforce Administrator with a focus on daily maintenance.
5+ years of experience in Information Technology or a related area.
Proficiency in managing Salesforce sandbox environments and code promotion.
Familiarity with AWS Connect, ServiceNow, and Azure AD integrations.
Education & Certifications
Bachelors Degree in IT, Computer Science, or a related field (Relevant experience may be substituted on a year-for-year basis).
CJIS Certification: Must be able to obtain this (training provided by the State of SC) following a successful background check.
Clearance: Must pass Drug, Driving, Credit, Criminal, E-Verify, and SLED checks.
If you are interested in supporting the technology infrastructure for the state of South Carolina, please reply with your updated resume and the best time for us to connect.\
