Job Description
Hi
Hope you are doing well !
If you are interested kindly share your updated Resume to jahnavi@fisecglobal.net or call me 510-770-6383 ASAP
Job Role: Lead CRM Engineer
Job Location: LA, CA-Hybrid 2-3 days a week
Contract: 6+Month
High possibility to Temp to hire so candidate that does not need visa sponsorship
Seeking a strategic CRM leader with deep Salesforce expertise who can drive platform vision, lead enterprise CRM initiatives, and align technology with business goals. Must have proven experience leading teams, mentoring developers, influencing stakeholders, and communicating effectively with executive leadership. Strong Salesforce Cloud experience required; .NET and Azure experience preferred. Looking for a leader, not a task-oriented developer.
Key Responsibilities:
· Lead the full software development lifecycle (SDLC) for CRM applications from requirements gathering to deployment and maintenance.
· Design and Architect scalable and maintainable CRM solutions using SFDC or Microsoft Dynamics 365.
· Write, review, and optimize high-quality code using .Net and Azure solution.
· Develop and enforce coding standards and best practices across the team
· Serve as the primary technical SME for CRM platforms (e.g., Dynamics CRM or Salesforce).
· Configure, customize, and integrate CRM systems with other enterprise applications.
· Lead CRM-related innovation pilots and digital transformation initiatives.
· Ensure CRM solutions meet business needs across marketing, sales, and service processes.
· Track project progress, manage timelines, and report to senior leadership.
· Mentor junior developers and foster a collaborative team environment.
· Develop and implement software testing strategies.
· Maintain technical documentation and ensure compliance with regulatory and security standards.
· Architect and develop backend services and APIs to support CES operations including contact center platforms, escalation workflows, and partner management systems.
· Collaborate with cross-functional teams including QA and Compliance to ensure seamless integration and performance of CES tools.
· Lead technical initiatives to improve SLA adherence, incident management, and root cause analysis systems.
· Implement observability and monitoring solutions to ensure system reliability and performance.
· Partner with business stakeholders to translate customer journey insights into actionable technical solutions.
· Implement intelligent testing frameworks that auto-generate test cases, predict bugs, and enable self-healing.
· Leads and builds test automation frameworks using Standard API testing tools for rest-based APIs hosted on Azure cloud.
· Integrate test suites into CI/CD pipelines
· Leads the creation of test strategy, test planning, and test execution related to all aspects of testing like functional, integration, systems, end-to-end testing, accessibility, database validations and automation.
Technical Qualifications:
· Bachelors degree in computer science, Information Technology, or related field.
· 8+ years of experience in software development, with at least 3 years in CRM systems with 2+ years in Team leadership.
· Proficiency in CRM platforms Dynamics CRM, Salesforce classic/lightening).
· Certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics CRM Certification) are a plus.
· Experience with cloud platforms (e.g., AWS, Azure) and CI/CD pipelines.
· Familiarity with tools like Jira, GitHub, Confluence.
· Strong grasp of security and privacy standards relevant to customer data handling.
· Proficiency in SFDC, .Net, Java., JavaScript, HTML 5
· Strong leadership and communication abilities.
