Job Description
Location: Oakland, CA (100% Remote)
Type: 6 Month Contract (Can Be Extended)
Knowledge Skills Abilities
* 7+ years of hands-on Salesforce administration experience in a complex enterprise environment.
* Demonstrated experience supporting Service Cloud, Experience Cloud and Marketing Cloud Account Engagement (Pardot).
* Ability to translate business needs into a Salesforce proof of concept, demo, gather feedback, and improve the solution through an iterative process.
* Ability to communicate with technical and nontechnical stakeholders.
* Strong experience with Flow automation, data management, integrations, troubleshooting and release/change management.
* Strong hands-on experience administering Salesforce security, users, profiles, permission sets, roles, sharing, objects, fields, record types, page layouts, Lightning pages, queues and other core configuration.
* Experience supporting Cases, queues, assignment/escalation rules, Email-to-Case, Knowledge, Omni-Channel, entitlements, service console and routing.
* Ability to administer customer/partner portals and sites, including users, profiles/permission sets, sharing, audiences, navigation, branding, Experience Builder and external-user security.
Education
* Bachelor degree in business administration, information
* Salesforce certified platform administrator (Must Have)
* Salesforce certified service cloud consultant (preferred)
